Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you use our service.

Information We Collect

We collect the following types of information to provide and improve our service:

1. Account Information — Your name, email address, and other details you provide when creating an account.
2. Usage Data — Information about how you interact with the service, including features accessed, frequency of use, and interaction patterns.
3. Device Information — Device type, operating system, and browser type, used to optimize compatibility and performance.
4. Cookies — Small data files stored on your device to remember preferences and improve your experience.
5. Payment Information — Billing details handled by trusted third-party payment processors. We do not store full card numbers on our servers.
6. Uploaded Pet Photos — Photos you upload to create a portrait, treated as personal content and used only as described below.

Uploaded Photos and Generated Portraits

We handle pet photos and generated images as service content:

• Purpose-limited use. We use an uploaded photo to provide the image feature you selected, operate the service, troubleshoot failures, and prevent abuse. We do not use uploaded photos to build advertising profiles.
• AI and storage providers. A photo may be transmitted to the AI, hosting, or storage providers needed to complete your request. Those providers process content under their own terms and privacy policies.
• Results and task records. Generated results and related task records may be temporarily stored or associated with your account where the product supports history. The current service does not promise a fixed automatic-deletion window or a self-service deletion control for every result.

How We Use Your Information

We use the data we collect to:

• Provide, maintain, and improve the service.
• Process transactions and send related confirmations.
• Send technical notices, security alerts, and support messages.
• Respond to your questions, feedback, and support requests.
• Detect, prevent, and address fraud and abuse.

Data Sharing

We do not sell your personal information. We may share data only in these limited cases:

• With service providers who help us host, process images, authenticate users, handle payments, monitor reliability, or provide support, subject to their terms and our agreements where applicable.
• To comply with legal obligations or respond to lawful requests from public authorities.
• To protect our rights, property, or safety, or that of our users.

Data Security

We use reasonable administrative and technical safeguards, including encrypted transport where supported and controls intended to limit access. No Internet service can guarantee absolute security.

Data Retention

We retain account, transaction, service, upload, and generated-content data only for as long as reasonably needed to provide and secure the service, resolve disputes, meet legal obligations, or support legitimate business operations. Retention periods vary by data type and by the providers used to process a request. You may contact us to ask about or request deletion of eligible data; some records may need to be retained where required by law or for fraud prevention and accounting.

Your Rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, and to object to or restrict certain processing. The service does not currently offer every request as a self-service account setting. Submit a request through the Contact link in the website footer; we may need to verify your identity and will respond as required by applicable law.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by updating the date at the top of this page and, where appropriate, sending a notice through the service.

Contact Us

If you have questions or a privacy request, use the Contact link in the website footer. Please do not include sensitive information or payment-card details in your message.